Return Policy
At NOVUDENT, customer satisfaction is our priority. We strive to deliver high-quality oral care products that meet your expectations.
Eligibility for Returns
Products may be eligible for return if:
- The item received is damaged or defective
- Wrong product was delivered
- Product is unused and in original packaging
Return Request Timeline
Return requests must be initiated within 7 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Opened or used oral care products
- Products damaged due to misuse
- Items purchased during clearance sales
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Exchange Policy
We only replace items if they are defective or damaged during delivery.
Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.
Contact Us
For any return or refund queries, contact us:
Email: support@novudent.in
Phone: +91 98765 43210