Shipping Policy

At NOVUDENT, we are committed to delivering your orders safely and on time. Please review our Shipping Policy for information regarding order processing, shipping timelines, and delivery.

Order Processing

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Once your order is shipped, you will receive a confirmation message with tracking details

Shipping Coverage

We currently ship across most locations in India. Delivery availability may vary for remote areas.

Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery times may vary during festive seasons, sales, or due to courier delays.

Shipping Charges

  • Free shipping may be available on selected offers or minimum order values
  • Standard shipping charges, if applicable, will be shown during checkout

Order Tracking

Once shipped, customers will receive tracking information via email or SMS to monitor delivery status.

Delayed or Lost Shipments

While we work with reliable delivery partners, delays may occasionally occur due to:

  • Weather conditions
  • High shipping volumes
  • Courier service issues
  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us for assistance.

Incorrect Address Information

Customers are responsible for providing accurate shipping details. NOVUDENT is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.

Damaged Deliveries

If you receive a damaged package:

  • Please contact us within 48 hours of delivery
  • Share photos of the damaged product and packaging for verification

International Shipping

Currently, NOVUDENT primarily ships within India. For international orders or express delivery requests, please contact us before placing your order.

Contact Us

For any shipping-related queries, feel free to contact us:

Email: support@novudent.in
Phone: +91 98765 43210